To create your account, follow this link or click on the "My account" icon at the top right of your screen, then on the "Create an account" link.
To log in to your account, simply click on the "My account" icon in the top right-hand corner of the screen, then enter your e-mail address and password.
If you don't have an account yet, simply create one here.
Go to your account in the "Account details" tab. You can then change the e-mail address linked to your account.
Go to your account in the "Addresses" tab. You can either modify/delete the existing address or add a new one.
You can change your password by clicking on "Lost password" when you try to connect to your account. An e-mail will be sent to you with a link to update your password.
Creating an account is not required to place an order.
However, you will not be able to access your order details and you will not earn points in our loyalty program.
As the French proverb perfectly puts it "Health is, of all treasures, the most precious and the most poorly guarded".. That's why we'd like to help you. In this newsletter, we'll be offering you information and health tips on a wide range of subjects.
This newsletter will also give youaccess to unique content and exclusive promotions reserved for the Dielen team (of which we hope you'll soon be a part).
We promise you won't receive more than 2 emails per month as part of our newsletter.
To view your order history, go to your Dielen account and click on the "My orders" tab.
During your visit, your sensitive data, such as your password or payment details, are encrypted and secure. Our SSL certificate (symbolized by the padlock at the beginning of the URL) guarantees this.
Yes, payment by credit card is made on our bank's secure server. You can also use your Paypal account, which is a secure payment platform.
It's important to us to reward the trust you place in us, and your loyalty to Le Laboratoire and its range. To this end, we have created a loyalty program enabling you to accumulate points: 1€ spent on your health = 1 point.
Find out more about our program by clicking here.
From Monday to Friday, and once payment has been confirmed, all orders placed before 12pm will be dispatched the same day; orders placed after 12pm will be dispatched the following day (excluding weekends and public holidays).
You will receive an e-mail with tracking information as soon as your order has been dispatched. The delivery time is generally less than 72 hours.
Log in to your account and go to the "My addresses" tab. You can then add/modify/delete your delivery address.
Your order is carefully prepared by our team at the Laboratory in Cherbourg-en-Cotentin, Normandy.
The billing address must represent the identity and contact details of the person placing the order. The delivery address must represent the identity and contact details of the person destined to receive the order.
If your order is under €50, shipping costs €7.26. On the other hand, if your order is over €50, we'll waive the delivery charge.
As soon as your order has been dispatched, we'll send you an e-mail with tracking details. Keep this e-mail safe, as it will enable you to check the status of your delivery.
We advise you to contact us by telephone on 02 33 23 43 90 or via our form to give us your order reference so that we can arrange for your parcel to be returned to you.
You can send us your modification request specifying the product and quantity you wish to remove or add via our form or by telephone on 02 33 23 43 90.
Orders are processed quickly, so it is possible that your order has already been sent when we receive your request. For this reason, we cannot guarantee that your modification will be taken into account, but we will do our best to satisfy you.
To use a promo code, simply add the natural health products of your choice to your basket, then enter your code in the "Promo code" box and press "Apply promo code".
The discount will then be automatically applied to your basket total.
The order confirmation e-mail may take a few minutes to arrive. We also advise you to check your spam folder to make sure the e-mail hasn't slipped in.
If you do not receive an e-mail within 30 minutes, please contact us by e-mail via our form or by telephone on 02 33 23 43 90.
To ensure that your order has been validated and paid for, you can :
If you wish to return one of our products, you must inform us, via our form or by telephone on 02 33 23 43 90, within 14 days of receiving your order.
Returned products must be intact, complete, unopened and in their original packaging in good condition.
After having informed us of your wish to return a product (by telephone on 02 33 23 43 90 or via our form), if this is validated by our team, the product must be returned, at your expense, in its original packaging, unopened and complete to the following address:
Laboratoire Dielen
Zone Produimer, Port des Flamands
50110 CHERBOURG-EN-COTENTIN
The refund period is 14 days from the date of withdrawal.
If the order was paid by credit card, the credit card account will be re-credited. If you paid by Paypal, you will be reimbursed by Paypal.
The refund period is 14 days from the date of withdrawal.
If the order was paid by credit card, the credit card account will be re-credited. If you paid by Paypal, you will be reimbursed by Paypal.
You have three options:
Contact us by e-mail(contact@dielen.fr) with photos of your parcel, and we'll get back to you as soon as possible.
Write to us at contact@dielen.fr specifying your order number and sending us the following items:
Contact us at contact@dielen.fr indicating the missing product and send us the following information:
Contact us at contact@dielen.fr indicating the product received in error and send us the following items:
The film coating developed by Laboratoire Dielen uses no chemical additives, only gums of natural origin.
Laboratoire Dielen is French and based in Cherbourg-en-Cotentin in Normandy. Our marine active ingredients are manufactured in Lorient, Brittany, and our film-coating is carried out at the Laboratory in Normandy. The tablets are designed in St-Bonnet-de-Rochefort in Auvergne-Rhône-Alpes, and the capsules in Italy.
The Dielen range is available in pharmacies. To find a pharmacy near you, click here.
You can also buy them online on our website.
Peptides are small, bioavailable proteins. They are composed of 2 to 20 amino acids and are of low molecular weight. They are produced from hydrolyzed natural proteins.
A peptide is said to be "bioactive" when it has a biological or physiological activity that may be beneficial to health.
Marine bioactive peptides from Laboratoire Dielen research are produced using an enzymatic hydrolysis process. This process breaks down marine proteins into small, low-molecular-weight peptides.
These peptides are said to be bioavailable, meaning they can be assimilated by the body. To find out more about our marine active ingredients, click here.
Science is the main pillar of Laboratoire Dielen. We are therefore particularly keen to demonstrate the health benefits of our products and the nutrients they contain through clinical studies.
Laboratoire Dielen 's scientific background is unique in the dietary supplements sector. We have 60 clinical studies, 6 pre-clinical studies, 12 in-vitro studies and 14 publications in international scientific journals.
As they say, science doesn't lie. So we make it a point of honor to bring this truth to life in every product in our range.
Some of our products may contain allergens. For an informed and responsible use of our food supplements, we invite you to look at the precautions for use and the list of ingredients on our product sheets.
Most of the products in the range are not recommended for people allergic to fish, given the presence of our marine active ingredients in the formulas.
If you have any doubts, please don't hesitate to contact us via our contact form. We'll be delighted to answer any questions you may have.
On every product sheet and every case, we tell you when to take your supplement.
If we have not indicated a specific time of day, this means that you can take the tablet at any time without any impact on the product's efficacy.
We do not recommend opening our capsules/tablets. This is not intended for this purpose.
It is perfectly safe to combine several products from the Dielen range.
However, if you wish to combine one of our products with a medication, we recommend that you ask your pharmacist for advice, or contact us via our form or by telephone on 02 33 23 43 90.
The recommended minimum age is indicated on the box and is determined by the size of the galenic or the components of the formula.
We recommend that you ask a healthcare professional for advice on whether the Dielen product you have chosen can be taken in addition to your medication. You can also contact us via this formor by telephone on 02 33 23 43 90.
Our nutritional complexes should be stored in a dry place, away from light and heat.
Yes, all our dietary supplements are compatible with contraceptive pills, IUDs and other hormonal devices.
For each product, we indicate whether or not it can be consumed by pregnant and breast-feeding women. This information is explicitly stated on our product pages and packaging.
With the exception of dietary supplements designed to help you fall asleep, in most cases you can take your supplements in the morning. However, if the product contains a morning and evening formula, we advise you to follow the dosage indicated on our product.