Produimer zone
Port des Flamands
50110 Cherbourg-en-Cotentin
From Monday to Friday, and once payment has been confirmed, all orders placed before 12pm will be dispatched the same day; orders placed after 12pm will be dispatched the following day (excluding weekends and public holidays).
You will receive an e-mail with tracking information as soon as your order has been dispatched. The delivery time is generally less than 72 hours.
Log in to your account and go to the "My addresses" tab. You can then add/modify/delete your delivery address.
Your order is carefully prepared by our team at the Laboratory in Cherbourg-en-Cotentin, Normandy.
The billing address must represent the identity and contact details of the person placing the order. The delivery address must represent the identity and contact details of the person destined to receive the order.
If your order is under €50, shipping costs €7.26. On the other hand, if your order is over €50, we'll waive the delivery charge.
As soon as your order has been dispatched, we'll send you an e-mail with tracking details. Keep this e-mail safe, as it will enable you to check the status of your delivery.
We advise you to contact us by telephone on 02 33 23 43 90 or via our form to give us your order reference so that we can arrange for your parcel to be returned to you.
You can send us your modification request specifying the product and quantity you wish to remove or add via our form or by telephone on 02 33 23 43 90.
Orders are processed quickly, so it is possible that your order has already been sent when we receive your request. For this reason, we cannot guarantee that your modification will be taken into account, but we will do our best to satisfy you.
To use a promo code, simply add the natural health products of your choice to your basket, then enter your code in the "Promo code" box and press "Apply promo code".
The discount will then be automatically applied to your basket total.
The order confirmation e-mail may take a few minutes to arrive. We also advise you to check your spam folder to make sure the e-mail hasn't slipped in.
If you do not receive an e-mail within 30 minutes, please contact us by e-mail via our form or by telephone on 02 33 23 43 90.
To ensure that your order has been validated and paid for, you can :
If you wish to return one of our products, you must inform us, via our form or by telephone on 02 33 23 43 90, within 14 days of receiving your order.
Returned products must be intact, complete, unopened and in their original packaging in good condition.
After having informed us of your wish to return a product (by telephone on 02 33 23 43 90 or via our form), if this is validated by our team, the product must be returned, at your expense, in its original packaging, unopened and complete to the following address:
Laboratoire Dielen
Zone Produimer, Port des Flamands
50110 CHERBOURG-EN-COTENTIN
The refund period is 14 days from the date of withdrawal.
If the order was paid by credit card, the credit card account will be re-credited. If you paid by Paypal, you will be reimbursed by Paypal.
The refund period is 14 days from the date of withdrawal.
If the order was paid by credit card, the credit card account will be re-credited. If you paid by Paypal, you will be reimbursed by Paypal.
You have three options:
Contact us by e-mail(contact@dielen.fr) with photos of your parcel, and we'll get back to you as soon as possible.
Write to us at contact@dielen.fr specifying your order number and sending us the following items:
Contact us at contact@dielen.fr indicating the missing product and send us the following information:
Contact us at contact@dielen.fr indicating the product received in error and send us the following items: